Belohnungen auf Xbox - Microsoft-Support (2024)

FAQs

How do I actually talk to Xbox support? ›

In this blog post, we'll walk you through the best ways to reach Xbox customer service and ensure you get the help you need quickly. For those who prefer speaking directly with a representative, Xbox offers phone support. In the United States, you can call +1(866)-409-6141 or +1(866)-409-6141(1-800-4MY-XBOX).

If your subscription is all paid up, see if another subscription on your account might be past due. If so, you'll have to pay the balance on that subscription before you can buy another one.

Content restrictions – You or a member in your Xbox family group has their birth date set to under the age of majority (for example, under 18 in the U.S. or 19 in South Korea) and can't access the content that you're trying to launch due to age restrictions.

There are various reasons why a subscription can become locked for non-payment: Insufficient funds on your debit card. Your credit card has expired. Your credit card was stolen, so you closed the account.

Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

Select the product you need help with

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist.

The Microsoft purchase might have failed for the following reasons: The credit card hasn't been activated. The credit card was declined due to insufficient funds. The credit card can't accept online purchases or automatic billing.

Don't worry, your game progress will be preserved until you decide to renew your subscription. It's saved in the Xbox Cloud and syncs each time you launch a game, no matter if your subscription expires and if you have to renew it later.

Yes, you can resubscribe to an Xbox service using the same account as before at any time by purchasing a subscription through your console, on the web, or by redeeming a digital code or gift card.

To create an Xbox Live account, you must be at least 13 years old. This is the minimum age required by Microsoft to create a user account.

Why is Xbox not letting me play a game I bought? ›

There may be a problem with your console's operating system (OS) that's preventing the game from playing properly. You can reset your console's OS without deleting your games or apps.

Unplug the power cord from the back of the modem. After one minute, plug the modem back in and wait for all the lights to return to their normal state. Turn on the console. Test your connection again (Profile & system > Settings > General > Network settings > Test multiplayer connection).

This might mean one of the following: Your bank won't authorize your payment option (for example, your credit card is expired or blocked or has been declined). There's an outstanding balance on your account. Too many recent purchase attempts have been made from your Microsoft account.

Chat with friends on Xbox Series X|S, Xbox One, and Windows PC. Your gaming friends are just a tap away with the Xbox app while at home or on-the-go. Use the onscreen keyboard from your phone or tablet to send a quick message, search for a game, or enter a code.

One of the features of the Xbox Series X|S and Xbox One consoles is the ability to turn your console on and off by using voice commands.

Check that your privacy settings allow communication with everyone. Press the Xbox button  to open the guide and select Profile & system > Settings > Account > Privacy & online safety > Xbox privacy. Select View details & customize > Communication & multiplayer, and then make your changes.

To have your chat text read aloud to other players, select the Text-to-speech checkbox. To choose the voice that others hear in standard chats, select one of the available voices in the Text-to-speech voice menu.